Managing your Capitec account
The Capitec Global One account is managed primarily through the Capitec Bank app, which is zero-rated for data. You can view balances, transfer money, buy airtime/electricity, and manage your credit limits. Alternatively, you can use internet banking or visit a branch for assistance. The app is designed to be highly intuitive and secure, using biometric authentication to protect your financial data. For those who prefer desktop access, the Capitec Internet Banking portal offers a comprehensive suite of tools for managing your Global One facility, downloading statements, and updating your personal details. In-branch support remains available for complex queries.
Credit card controls inside the Capitec app
The same zero-rated app that runs your transactional account exposes full Mastercard servicing without a branch visit:
| Feature | What you can do |
|---|---|
| Limit management | Request an increase or voluntarily decrease your ceiling |
| Freeze / unfreeze | Block the card instantly after loss; restore when found |
| Spending limits | Set daily caps for tap, online and ATM channels |
| Statements | Download PDF months for budgeting or tax |
| Repayments | Pay the minimum, a custom amount, or the full balance |
| Live Better cash back | Track 1% accrual credited on the 10th each month |
| In-app calling | Reach Client Care without leaving the banking session |
| Travel prep | Activate international use and adjust limits before departure |
| Biometric login (fingerprint or face) adds a layer beyond your PIN. If credentials fail, visit any of 850+ branches with your South African ID for a reset during business hours. |
Regulatory footer on login screens should show Capitec Bank Limited, NCRCP13, and FSP 46669. Help desk: 0860 10 20 43 | info@capitecbank.co.za | www.capitecbank.co.za.
