Step-by-step process
- Launch the calculator on moneyhello.co.za, then move the slider to set your desired amount and repayment period.
- Complete the short application with full name, SA ID number, mobile number, email, employment status, and net monthly income.
- Approve a soft credit search so MoneyHello can run a non-impactful check and narrow the panel lenders shown to you.
- Review matched offers arriving within minutes to about an hour: one or more pre-approved quotes from NCR-registered lenders, each listing its own APR, instalment, and term.
- Select your preferred offer by clicking through to that lender, finishing final KYC (FICA) checks, and uploading bank statements manually or through TruID.
- Sign electronically and collect funds after accepting the lender's credit agreement; that lender disburses via EFT or a DebiCheck-secured account.
Documents to have ready
- SA ID document (green book or smart ID card).
- Bank statements covering the latest three months (electronic export or TruID).
- Proof of residence when the matched lender asks for it.
- A working mobile number for OTP verification.
What can slow down or block your application
- Failed affordability ratio — lenders typically reject applications where the instalment would consume more than roughly 25–30% of net disposable income.
- Income type that conflicts with the lender's product (informal earnings or SASSA-only income applied to a salaried-loan product, for example).
- Bank statements missing pages or showing inconsistencies across the three-month window requested.
- Mismatched ID or bank account details between the MoneyHello form and the lender's final KYC step.
Tips for a smoother process
Check a personal email address you use regularly, because matched offers and status updates land there. Keep your mobile number active for OTP codes from start to finish. Compare at least two or three offers before accepting the first one automatically, since APR and total cost of credit can vary meaningfully between panel lenders for the same loan amount.
FAQ — How to apply
Do I apply separately with each matched lender? One form goes to MoneyHello. Final KYC and signature happen with whichever lender's offer you pick.
How many offers will I typically receive? Profile drives the count. Some applicants get several matched offers; others get one or none, depending on affordability and panel availability at the time.
Can I apply again if I get no offers the first time? Yes, but wait at least 30 days and confirm your income or existing debt situation has actually changed before trying again.