Your MoneyHello profile stores enquiry history and matched-offer shortlists. After you accept a lender's offer, loan management — balance, repayment schedule, statements — shifts to that lender's portal, not MoneyHello's.
How to register or log in
- Visit moneyhello.co.za and select login or register.
- Provide your South African mobile number and email address.
- Finish SMS OTP verification; this POPIA-compliant consent step is mandatory before continuing.
- After matching completes, save or screenshot offer references because most offers expire within 7–14 days.
What your MoneyHello dashboard shows
| Section | Purpose |
|---|---|
| Active enquiries | Status of your submitted applications |
| Matched offers | APR, instalment and term from each panel lender |
| Profile | Contact details used to pre-fill future forms |
| Documents | Uploads shared only with the lenders you selected |
After you choose a lender
MoneyHello's role ends at hand-off. KYC, credit agreement signing, and DebiCheck authorisation all happen on the lender's own site or app. Store that lender's login credentials separately — you need them for every balance check or repayment question later.
Troubleshooting
No offers returned. Panel lenders may have declined your profile, or your income may not have cleared affordability screening. Waiting about 30 days before applying elsewhere helps you avoid stacking multiple bureau enquiries in a short period.
OTP not received. Check mobile signal, spam filters, and blocked-message settings, and verify the number matches your bank profile.
Offer expired. Run the calculator again on moneyhello.co.za — lenders update disclosures, so rates and matches shift.
Payment questions. Balance, repayment, and statement queries belong to the matched lender. MoneyHello does not collect repayments and cannot answer lender-specific account questions.
Privacy
At matching, MoneyHello runs only a soft credit search. A hard pull follows acceptance of a specific lender's offer and signing; that two-stage design shields your credit score while you compare options.
FAQ — Account
Can I delete my MoneyHello profile? Email info@moneyhello.co.za to request POPIA-compliant deletion. Any active loan with a matched lender must still be managed and closed with that lender separately.
Why do I need a separate login for the lender's site? MoneyHello and the matched lender are separate companies on separate systems — your MoneyHello account never tracks loan balances.