FNB Cheque Debit

FNB App and Online Banking

## FNB app and browser banking for Gold Cheque clients Mobile and web channels share one ledger for the Gold Cheque Account. Both refresh balances in near real time and expose most servicing without visiting **4 First Place, Bank City, Johannesburg**. ### Self-service toolkit | Feature | What you can do | |---|---| | Balances and history | Inspect every swipe, transfer and fee as it posts | | PayShap and EFT | Send rand instantly or schedule standard transfers | | eBucks dashboard | Track tier progress and redeem at partner retailers | | Virtual card | Spin up a disposable Visa number for online retailers | | Cardless withdrawal | Generate ATM codes when the plastic stays at home | | Debit order desk | View, pause or dispute automated collections | | Prepaid purchases | Buy airtime, data and electricity (Eskom or municipal) | | Statements | Download PDF months for tax or budgeting | ### Security habits worth adopting Turn on biometric login for the handset you carry daily. Freeze the physical card instantly after loss — the hotline **087 575 9404** also works **24/7**. Virtual cards limit exposure when a merchant database leaks. Smart inContact approves high-risk transactions inside the app instead of SMS OTP when enabled. ### App distribution notes The FNB Banking App ships on major app stores and is zero-rated on large South African mobile networks, so checking your **R109** fee cycle or PayShap status does not burn airtime. ### When login fails Use the forgot-password flow tied to **help@fnb.co.za**. OTP delays usually mean an outdated mobile number on file. Branch staff can refresh credentials during **Mon–Fri 8:00–17:00, Sat 8:00–13:00** if remote recovery stalls. ### Regulatory footer Screens should display FirstRand Bank Limited branding with **FSP 3071** and **NCRCP20** where credit products appear. Transactional fees such as **R2.60 per R100** after the FNB ATM allowance and the **2.75%** international load should mirror the schedule you received at onboarding.

Account Features