How to Receive Your Nedbank Credit Card: Delivery Options and Tracking
Once Nedbank finalises your credit card account — which includes completing affordability checks, signing the credit agreement, and activating the account — your physical card is prepared for delivery or collection.
Delivery Options
| Option | Timeframe | Notes |
|---|---|---|
| Courier delivery to your address | 2–3 business days | Courier will contact you to confirm delivery |
| Branch collection | Same or next business day once card is ready | Collect at your nominated branch |
Nedbank uses a courier service for home or work deliveries. The courier will call the contact number on your account to arrange a convenient delivery time. You must be available to receive the card in person, as a signature may be required.
How to Track Your Card Delivery
Nedbank allows you to track your card's delivery status in real time via the Nedbank Money app:
- Open the Nedbank Money app and log in.
- Tap Cards in the bottom navigation.
- Swipe through your cards until you find the new card (it will appear as pending).
- Tap Card settings.
- Tap Track card to see the current delivery status and estimated arrival.
Note: You cannot change your delivery address through the tracking feature. If your address has changed, call 0800 555 111 before the card is dispatched, or provide updated details to the courier when they call to confirm delivery.
Activating Your Card
Once you receive your card:
- Activate via NetBank — log in at secured.nedbank.co.za and navigate to Cards → Activate card.
- Activate via Money app — go to Cards → select the new card → Activate.
- Activate via call centre — call 0860 555 111 and follow the automated prompts.
- Set your PIN — during activation you will set a 4-digit PIN. Memorise it; do not write it on the card.
- Contactless (tap) payments — enabled automatically after your first chip-and-PIN transaction.
What to Do if Your Card Does Not Arrive
If your card has not arrived within 5 business days of your account being approved:
- Call 0800 555 111 to query the delivery status.
- Check the Money app tracking feature for the latest courier update.
- If the card was returned to Nedbank, request re-delivery at your nearest branch.