Nedbank Credit Card — About the Company, Licence & Contacts
Nedbank Limited is one of South Africa's four largest banking groups, with roots stretching back to 1888 when the Netherlands Bank of South Africa was established in Cape Town. Over more than 130 years the institution evolved through a series of mergers and rebranding exercises, adopting the Nedbank name in 1971 and listing on the Johannesburg Stock Exchange. Today, Nedbank Group Limited is headquartered at 135 Rivonia Road, Sandton, Johannesburg, and serves more than eight million retail, business, and corporate clients across sub-Saharan Africa. The group operates over 700 branches and more than 3,600 ATMs nationally.
Nedbank Limited (company registration number 1951/000009/06) is the principal banking subsidiary of Nedbank Group Limited and is the entity that issues credit cards to South African consumers.
Registration and Licence
Nedbank Limited holds the following regulatory approvals, which you can verify independently before applying for any credit facility:
| Regulator | Registration type | Number |
|---|---|---|
| National Credit Regulator (NCR) | Registered Credit Provider | NCRCP16 |
| Financial Sector Conduct Authority (FSCA) | Authorised Financial Services Provider | FSP 9363 |
| Companies and Intellectual Property Commission | Registered Company | 1951/000009/06 |
How to verify Nedbank's NCR registration (step-by-step):
- Open your browser and go to https://www.ncr.org.za.
- In the top navigation bar select Registers → Credit Providers Register.
- In the search field enter NCRCP16 or Nedbank and press Enter.
- The result will display Nedbank Limited's name, registration number, and active status.
- Confirm the status reads Registered and that the company name matches "Nedbank Limited".
How to verify Nedbank's FSCA FSP licence (step-by-step):
- Go to https://www.fsca.co.za.
- Click Regulated Entities in the main menu.
- Select Search Authorised and Applied FSPs.
- Enter 9363 in the FSP number field, or type Nedbank Limited in the name field.
- Click Search. The result confirms Nedbank Limited's authorisation status and licence category.
- A status of Authorised confirms the licence is current and valid.
Always verify regulatory status before entering into any financial agreement.
Company History and Milestones
- 1888 — Netherlands Bank of South Africa established.
- 1971 — Renamed Nedbank.
- 1983 — Merges with Cape of Good Hope Bank and Syfrets.
- 2000 — Old Mutual acquires a controlling interest in Nedbank Group.
- 2010 — Nedbank wins multiple African banking awards; expands digital platforms.
- 2017 — Launches the Nedbank Money app, transforming mobile banking.
- 2019 — Partners with American Express to issue co-branded Amex credit cards.
- 2023 — Greenbacks rewards programme revamped with cash-back focus.
- 2026 — Updated fee schedule effective 1 January 2026; digital onboarding expanded.
Contacts and Support
| Channel | Details | Hours |
|---|---|---|
| Retail call centre | 0860 115 060 | 06:00–22:00, 7 days |
| General banking | 0860 555 111 | 24/7 |
| International callers | +27 11 294 4444 | 24/7 |
| Client feedback | clientfeedback@nedbank.co.za | Business days |
| Head office address | 135 Rivonia Road, Sandton, 2196 | — |
| Postal address | PO Box 1144, Johannesburg, 2000 | — |
| Website | personal.nedbank.co.za | — |
| Online banking | secured.nedbank.co.za | 24/7 |
Nedbank's contact centre operates around the clock for lost or stolen card emergencies. For general queries the retail line (0860 115 060) is available from 06:00 to 22:00. Complaints can be submitted via clientfeedback@nedbank.co.za or escalated to the Ombudsman for Banking Services if unresolved.
Reviews and Reputation
The Creditdeals.io editorial team assessed Nedbank's licensing status, fee transparency, and customer service track record. Nedbank maintains full regulatory compliance with both the NCR and FSCA. Customer feedback on Hellopeter and Google Reviews highlights strong digital banking functionality and Greenbacks rewards as key strengths, while card delivery timelines and call-centre wait times are areas where some clients report frustration.