DirectAxis provides an online self-service portal where existing borrowers can manage their loan accounts. The portal is hosted on the WesBank platform — both DirectAxis and WesBank are part of the FirstRand Group — and is accessible at:
Portal URL: https://www.wesbank.co.za/selfService/index.xhtml?siteID=directaxis
How to Log In — Step-by-Step
- Open your browser and navigate to the portal URL above
- On the login screen, enter either:
- Your South African ID number and PIN, or
- Your registered username and password
- Click Login / Sign In
- If logging in for the first time, follow the registration prompts to create a username, password, and security questions
- Once logged in, you will see your loan account dashboard
Features Available in the Portal
| Feature | Available |
|---|---|
| View outstanding loan balance | Yes |
| View next repayment date and amount | Yes |
| Download account statements | Yes |
| Update personal contact details | Yes |
| Update banking details (with verification) | Yes |
| Apply for a top-up loan | Yes |
| View credit health via Pulse | Yes |
| Early settlement quote | Contact call centre |
Troubleshooting Login Problems
I Cannot Log In
- Ensure you are using the correct portal URL (wesbank.co.za with siteID=directaxis, not the WesBank main portal)
- Check that you are entering your SA ID number and PIN correctly — IDs are 13-digit numbers
- Clear your browser cache and cookies, then retry
- Try a different browser or device
- If still unable to log in, call 086 102 0304
I Forgot My Password or PIN
- On the login screen, click "Forgot Password" or "Forgot PIN"
- You will be prompted to enter your ID number and verify your identity via a one-time PIN (OTP) sent to your registered mobile number
- Follow the on-screen prompts to create a new password
- If you do not receive the OTP, check that your mobile number is up to date by calling 086 102 0304
I Am Not Receiving SMS OTPs
- Check that your mobile number registered with DirectAxis is the same SIM card currently in your phone
- Check that your phone has network signal
- Wait 2 minutes and request the OTP again
- If the issue persists, contact customer care on 086 102 0304
My Payment Is Not Showing in the Portal
- Allow 2–3 business days for payments to reflect
- If a payment made more than 3 business days ago is not showing, call 086 102 0304 with your payment reference number
FAQ — Login and Account Portal
Is the DirectAxis login portal secure? Yes. The portal uses SSL/TLS encryption and multi-factor authentication via OTP. Never share your login credentials with anyone.
Can I access the portal from my phone? Yes. The WesBank self-service portal is mobile-responsive and can be accessed from any smartphone browser. DirectAxis does not have a dedicated standalone mobile app at the time of writing (May 2026).
Can I apply for a new loan through the portal? Yes. Existing customers can apply for a top-up or additional loan through the portal.
