| Platform | Minimum Requirements |
|---|---|
| Android | Android 6.0 or later |
| iOS | iOS 13.0 or later |
| Storage | Approximately 50 MB free space |
| Internet | Active mobile data or Wi-Fi connection required |
App Features
| Feature | Available |
|---|---|
| View loan balance | Yes |
| View monthly instalment and due date | Yes |
| Payment history and transaction records | Yes |
| Settlement amount request | Yes |
| Statement download | Yes |
| Update contact details | Yes |
| Contact Capfin support | Yes |
| Apply for a new loan | Subject to availability — check current app version |
App vs Web Portal Comparison
| Function | Mobile App | Web Portal (capfin.co.za) |
|---|---|---|
| Account login | Yes | Yes |
| View balance | Yes | Yes |
| Payment history | Yes | Yes |
| Settlement quote | Yes | Yes |
| Statement download | Yes | Yes |
| Update details | Yes | Yes |
| New loan application | Possible | Yes |
| Best for | On-the-go mobile access | Full-featured desktop access |
The mobile app and web portal offer equivalent functionality for account management. The app is preferable for quick balance checks and on-the-go use.
Troubleshooting the Capfin App
The app will not install
- Confirm your device meets the minimum OS requirements (Android 6.0+ or iOS 13.0+).
- Check that you have sufficient free storage space.
- Try uninstalling and reinstalling from the official app store.
- Restart your device and try again.
I cannot log in to the app
- Confirm you are using the correct South African ID number and password.
- Try using the "Forgot Password" option on the login screen.
- If your account is locked, call Capfin on 0860 667 878.
The app crashes or is unresponsive
- Close and restart the app.
- Ensure your device's operating system is up to date.
- Check for a newer version of the Capfin app in the app store and update if available.
- Uninstall and reinstall the app.
The app shows incorrect balance information
- Pull-to-refresh the screen to update account data.
- Log out and log back in to force a data refresh.
- If the discrepancy persists, contact Capfin on 0860 667 878 with your loan reference number.
Notifications are not working
- Go to your phone's Settings, find the Capfin app, and ensure notifications are enabled.
- Check that "Do Not Disturb" mode is not blocking app notifications.
Frequently Asked Questions — Mobile App
Is the Capfin app free to download? Yes. The Capfin app is free to download on both Android and iOS. Standard mobile data charges from your network provider may apply when using the app.
Is the Capfin app secure? The app uses encryption and password protection. You should never share your login credentials, and you should enable your device's screen lock to protect your account.
Can I apply for a new Capfin loan through the app? New loan functionality may be available in the app. Check the current app version or visit capfin.co.za for the most up-to-date application options.
What if I cannot find the Capfin app in the App Store or Google Play? Search for "Capfin" with the exact spelling. If you cannot find it, visit capfin.co.za from your mobile browser for links to the official app stores. Do not download from unofficial sources.