| Feature | Description |
|---|---|
| Loan dashboard | View your current active loan, outstanding balance, and next payment date |
| Repayment schedule | See the full repayment timeline and amounts for your active loan |
| Application history | Review all past loan applications and their outcomes |
| Payment confirmation | Download or view proof of payment and settlement letters |
| Profile management | Update your contact details, email address, and bank account |
| New loan application | Apply for a new loan once your existing loan is fully repaid |
| Document upload | Submit or update identity and income documents |
| DebiCheck status | View the status of your registered debit order mandate |
Troubleshooting — Common Login Problems
Cannot Log In
- Confirm you are using the mobile number or email address you registered with.
- Ensure you are not confusing your PrimeLoans password with a banking password.
- Try the "Forgot Password" link on the login page.
- Clear your browser's cache and cookies, then retry.
- Try a different browser or device.
Forgot Password
- Click "Forgot Password" on the login screen at https://primeloans.co.za/user/login
- Enter your registered email address or mobile number
- Check your email or SMS for a password reset link or OTP
- Follow the link and create a new password (minimum 8 characters, mix of letters and numbers recommended)
- Log in with your new password
OTP Not Received
- Check your mobile signal and ensure your registered number is active.
- OTPs expire within 5 minutes — request a new one if it has expired.
- Check that your number is not blocked or on a Do Not Disturb profile.
- Contact support at +27 21 139 0909 if the issue persists.
Payment Not Showing in Account
- Allow up to 24 hours for EFT payments to reflect.
- DebiCheck collections typically reflect by the end of the business day on which they were collected.
- If payment does not appear after 48 hours, contact support@primeloans.co.za with your payment proof of payment.
FAQ — Personal Account
Can I have more than one active loan at a time? No. PrimeLoans requires the existing loan to be fully repaid before a new application is processed.
Can I change my bank account in the account portal? Yes, but changing a bank account may require re-verification and could affect your active DebiCheck mandate. Contact support before making changes to avoid payment disruptions.
Is my account data secure? PrimeLoans operates under South Africa's Protection of Personal Information Act (POPIA) and uses encryption for data in transit and at rest. Review the privacy policy at https://primeloans.co.za/privacy-policy/.
How do I close my account? Visit https://primeloans.co.za/account-cancellation/ and follow the account closure steps, or contact support@primeloans.co.za. Your account can only be closed once all loans are fully settled.