| Feature | Available |
|---|---|
| View application status | Yes |
| See matched lender offers | Yes |
| Update personal contact details | Yes |
| View previous applications | Yes |
| Manage communication preferences | Yes |
| Make loan repayments | No — repayments are managed via the individual lender's portal |
| View loan balance and statement | No — these are held by the matched lender, not Crezu |
Troubleshooting Common Login Problems
Cannot Log In — Incorrect Password
Click the Forgot Password or Reset Password link on the login page. Enter your registered email address. You will receive a password-reset email. Follow the link in the email (valid for a limited time — usually 30–60 minutes) to set a new password.
Password Reset Email Not Arriving
- Check your spam or junk mail folder.
- Ensure you are entering the exact email address used to register.
- Wait 5 minutes and try again — email delivery can occasionally be delayed.
- If still not received after 15 minutes, contact Crezu support via the website's contact or chat function.
Account Locked After Multiple Failed Login Attempts
Most platforms lock accounts temporarily after several incorrect password attempts as a security measure. Wait 15–30 minutes before trying again, or use the password-reset option.
OTP / Verification SMS Not Arriving
- Confirm the mobile number associated with your account is correct.
- Check that you have mobile signal or data connectivity.
- Request a new OTP — there is usually a Resend option after 60 seconds.
- If the problem persists, contact Crezu support to update your mobile number.
Application Status Not Updating
After submitting your application, the status in your Crezu dashboard updates as lenders respond. If the status appears stuck for more than 2–3 hours, contact Crezu support quoting your application reference number.
FAQ — Personal Account
Do I need a Crezu account to apply? An account is created as part of the application process — you do not need to pre-register separately.
Can I have more than one active application at a time? This depends on Crezu's platform rules. Generally only one active application at a time is recommended to avoid confusion.
Is my information stored securely? Crezu uses SSL/TLS encryption. Your personal data is handled in accordance with the Protection of Personal Information Act (POPIA). Review the platform's Privacy Policy for full details.
How do I delete my Crezu account? Contact Crezu through the support contact on their website and request account deletion. Note that regulatory data-retention requirements may apply.