Overview
Access Bank South Africa's mobile banking application — AccessMore — is available for both iOS and Android devices and provides deposit account holders with comprehensive account management tools from any location. The app was developed by the Access Bank Group as part of its broader digital banking modernisation programme across all African markets and is consistently updated with new features.
How to Download the AccessMore App
| Platform | Store | Link |
|---|---|---|
| Android | Google Play Store | Search "AccessMore" by Access Bank Plc |
| iOS | Apple App Store | Search "Access More" by Access Bank Plc |
System Requirements:
- Android: Version 5.0 (Lollipop) or higher
- iOS: Version 12.0 or higher; compatible with iPhone, iPad, and iPod touch
- Data connection: Wi-Fi or mobile data (4G/5G recommended for best experience)
Step-by-step download:
- Open the Google Play Store (Android) or App Store (iOS)
- Search for "Access More" or "AccessMore"
- Select the app published by Access Bank Plc
- Tap Install / Get
- Once installed, open the app and log in with your PRIMUSPlus credentials, or register if this is your first time
Key Features of AccessMore
Account Management
- View real-time account balances across all Access Bank SA accounts
- Full transaction history with searchable filters
- Download account statements and interest certificates (IT3(b))
Transactions
- EFT transfers to other South African bank accounts
- QR code payments — generate or scan a QR code for instant transfers without manual beneficiary capture
- Add and manage beneficiaries
Deposit-Specific Features
- View fixed deposit maturity dates and current accrued interest
- Submit maturity instructions (rollover or withdrawal)
- Monitor notice account balance and notice period status
Security
- Biometric authentication: fingerprint or facial recognition for fast, secure login
- OTP (One-Time Password) for transaction authorisation
- Customisable transaction limits for added security control
- Card block/unblock functionality
Lifestyle Features
- Airtime and data purchases
- Utility prepaid purchases
- Reward points earned per transaction (redeemable for prepaid services)
- Personalise the app's home screen layout
App vs Web Banking Comparison
| Feature | AccessMore (App) | PRIMUSPlus (Web) |
|---|---|---|
| Account balance & history | ✓ | ✓ |
| EFT transfers | ✓ | ✓ |
| Maturity instructions | ✓ | ✓ |
| Biometric login | ✓ | — |
| QR code payments | ✓ | — |
| Prepaid purchases | ✓ | — |
| Reward points | ✓ | — |
| Large file statement downloads | Limited | ✓ |
| Full corporate banking features | Limited | ✓ |
User Ratings
- Google Play Store: Generally rated 3.5–4.0 / 5.0 (ratings vary by region; confirm current rating on Play Store)
- Apple App Store: Rated 4.0+ / 5.0 in most recent reviews
Users frequently cite the biometric login, QR payment feature, and real-time notifications as standout positives. Some users note occasional slow loading times on older devices.
Troubleshooting the AccessMore App
Problem: App Will Not Install
- Ensure sufficient storage on your device (at least 100MB free recommended)
- Update your OS to the minimum supported version (Android 5.0 / iOS 12)
- Check app store availability in South Africa — use the SA store account
- Uninstall any previous version before reinstalling
Problem: Cannot Log In
- Confirm your PRIMUSPlus username and password are correct
- Ensure your device's date and time are set to automatic (incorrect time can cause OTP failures)
- Try resetting your password via the "Forgot Password" link
- Contact 0861 102 205 for assisted login reset
Problem: OTP Not Received on App
- Check that push notifications are enabled for AccessMore in your device settings
- Switch from push notification OTP to SMS OTP in the app settings
- Confirm your registered mobile number is active and receiving SMS
Problem: Error During Deposit Instruction
- Check your internet connection — use Wi-Fi rather than mobile data for large transactions
- Log out and log back in to refresh the session
- If the error persists, contact your Relationship Manager or the 24/7 call centre at 0861 102 205
FAQ — Mobile App
Is the AccessMore app free to download? Yes, AccessMore is free to download on both iOS and Android. Standard mobile data charges from your network provider may apply when using the app without Wi-Fi.
Can I manage my fixed deposit entirely through the app? Yes — you can monitor accrued interest, view maturity dates, and submit maturity instructions through the AccessMore app. For first-time deposit placement, initial contact with a Relationship Manager may be required.
Is the app available outside South Africa? AccessMore is available globally — depositors travelling abroad can access their accounts. However, certain features may be restricted based on location. The app is the same Access Bank Group app used across all Access Bank markets.
How do I enable biometric login? After logging in for the first time with your username and password, navigate to the app's Security Settings and toggle on "Fingerprint Login" or "Face ID". You will be prompted to authenticate once using your password to activate biometric access.
Article prepared by Sarah Mitchell, Financial Products Analyst, Creditdeals.io. Published: 2026-05-20 | Last Updated: 2026-05-20 Sources: Access Bank South Africa official website (southafrica.accessbankplc.com), Access Bank Deposit Rates February 2026 PDF, FSCA FSP register, SARB, ratecompare.co.za, Wikipedia.
Risk Disclaimer: This article is intended for informational purposes only and does not constitute financial, investment, or legal advice. Interest rates, fees, and product terms are subject to change. Past performance is no guarantee of future returns. Depositors are encouraged to verify all details directly with Access Bank South Africa and to consult a qualified financial adviser before making any deposit decisions. Access Bank South Africa Limited is an Authorised Financial Services Provider (FSP 5865) and a registered bank supervised by the South African Reserve Bank.