| Feature | Available |
|---|---|
| Submit new loan application | Yes |
| Compare multiple lender offers | Yes |
| Save and revisit offers | [Verify on official website] |
| View past application history | [Verify on official website] |
| Download loan documents | Via individual lender portals |
| Make repayments | Via individual lender portals |
| Update contact details | [Verify on official website] |
| Contact customer support | Via lender or Finpug contact page |
Managing Your Loan After Disbursement
Once you have accepted an offer and your loan has been disbursed, all ongoing account management takes place through the individual lender's portal, not Finpug. Your lender will have provided login credentials and a portal URL at the time of signing.
Through the lender's portal you can typically:
- View your current outstanding balance
- Download your credit agreement and monthly statements
- Make additional or early repayment EFTs
- Request a settlement quote
- Update your contact information
- Raise a support query
Troubleshooting Common Login Issues
I cannot log in to the Finpug website.
- Check that you are using the correct email address registered during sign-up.
- Verify that Caps Lock is not active when entering your password.
- Clear your browser cache and try again, or use an alternative browser.
- Use the "Forgot password" link to reset your credentials via email.
I forgot my password. Click the "Forgot password" link on the Finpug login page. Enter your registered email address and follow the reset instructions sent to your inbox. Check your spam or junk folder if the email does not arrive within 5 minutes.
I am not receiving the OTP SMS. Ensure your registered mobile number is correct and active. Check for network signal issues. Wait 60 seconds and request a new OTP. If the problem persists, contact the lender or Finpug support.
A payment I made is not showing in the lender's portal. Allow up to 1 business day for manual EFT payments to be allocated. If the payment is still not reflected after 1 business day, contact your lender directly with your payment reference number and proof of payment.
I need to update my banking details. Banking detail changes must be processed by your individual lender — contact their customer support team directly with proof of the new account.
FAQ — Personal Account
Does Finpug have a dedicated personal account portal? Finpug offers an application and matching service online. Whether it maintains a full personal account dashboard for South African users beyond the application stage should be verified directly on finpug.co.za.
Who do I contact if I have trouble with my loan after disbursement? Contact the individual lender whose offer you accepted. The lender's contact details appear in your signed credit agreement.
Can I have multiple loans through Finpug simultaneously? You can submit new applications through Finpug at any time. Whether multiple concurrent loans are approved depends on your affordability assessment under the NCA.