All GoTyme Bank fixed deposit management takes place through the GoTyme Bank app or the web-based banking portal at gotyme.co.za. There is no separate login for savings products — your fixed deposit is accessed through the same account used for all GoTyme banking.
How to Log In — Step by Step
Step 1: Open the GoTyme Bank app on your iOS or Android device, or visit gotyme.co.za on a desktop browser.
Step 2: Enter your registered South African cellphone number. This is the number linked to your GoTyme Bank account.
Step 3: Enter your 5-digit PIN (set during registration) or use biometric authentication (fingerprint / Face ID) if enabled.
Step 4: Access your dashboard. Your account summary is displayed, including balances for your current account, GoalSave pockets, and any active fixed deposits.
Step 5: Navigate to your fixed deposit. Tap "Save & Invest" from the main menu to view your active fixed deposits, including the balance, current accrued interest, and maturity date.
What You Can Do in the GoTyme App (Savings Section)
| Feature | Available |
|---|---|
| View active fixed deposits | Yes |
| View deposit amount and interest rate | Yes |
| View maturity date | Yes |
| Open a new fixed deposit | Yes |
| Close a fixed deposit early | No (not permitted) |
| Set up a new deposit at maturity | Yes |
| View interest certificate (IT3b) | Yes (tax documents section) |
| Transfer matured funds | Yes (automatic to current account) |
| Contact customer support via chat | Yes |
| View account statements | Yes |
Troubleshooting — Common Login Issues
I cannot log in to the GoTyme Bank app
- Ensure you are using the correct registered cellphone number
- Check that you are entering your 5-digit PIN correctly (not your internet banking password)
- Ensure the app is updated to the latest version (post January 2026 migration)
- If the app shows an error, try logging in via the GoTyme Bank website instead
I forgot my PIN
- On the login screen, tap "Forgot PIN" or "Reset access"
- You will be prompted to verify your identity via your registered cellphone number
- A one-time PIN (OTP) will be sent to your registered number
- Follow the prompts to set a new 5-digit PIN
I am not receiving an OTP
- Check that your phone has network signal
- Verify the correct cellphone number is registered with GoTyme Bank
- Check that your number has not been ported recently (porting can cause OTP delays)
- Contact GoTyme support: 0860 999 119 or service@gotyme.co.za
My fixed deposit is not showing in the app
- Allow a few minutes after opening the deposit for it to appear
- Refresh the app or log out and log back in
- If the issue persists, contact in-app chat support or call 0860 999 119
The app crashes or fails to load
- Force-close the app and reopen it
- Clear the app cache (Android: Settings → Apps → GoTyme → Storage → Clear Cache)
- Ensure your device runs iOS 14+ or Android 8.0+ as required
- Uninstall and reinstall the app from the App Store or Google Play
Frequently Asked Questions — App and Login
Q: Can I manage my GoTyme fixed deposit on a desktop computer? Yes. The GoTyme Bank website (gotyme.co.za) provides full banking functionality including fixed deposit management from a desktop browser.
Q: Is the GoTyme app secure? Yes. The app uses 5-digit PIN authentication, biometric login, and industry-standard encryption. GoTyme Bank is regulated by the SARB and FSCA, with security obligations as a licensed bank.
Q: Do I need to migrate from the old TymeBank app? The new GoTyme Bank app launched on 22 January 2026. If you were a TymeBank customer, you should have been migrated. If you still have the old TymeBank app, download the new GoTyme Bank app from the App Store or Google Play.
Q: Can I have the GoTyme app on multiple devices? Typically, GoTyme Bank limits active sessions to one device at a time. Contact support if you need to change your primary device.